Developer Advocate Madrid

Job description

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.

Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools.

With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.

With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes.

We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision.

If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

At Aircall, our integration partners are at the heart of our business and a driving force behind our growth and innovation.

Our mission is to deliver the best-in-class developer experience—removing friction through intuitive onboarding, clear documentation, and robust, easy-to-use APIs. By putting the developer experience first, we’ll empower builders to create high-quality integrations with ease, laying the foundation for the strongest, most vibrant developer community and ecosystem in our space

The Developer Advocate is a hybrid role focused on supporting our technology partners in building top-tier integrations while actively engaging with the broader developer community.

Your expertise in APIs, and integrations will play a key role in inspiring and supporting our partners and developers as they build innovative solutions using Aircall’s platform.

This will be key to establishing Aircall as a true platform that developers are excited to build on—enabling us to grow engagement through helpful tutorials and code samples, inspiring events, dedicated community support, and a thriving, well-cared-for developer ecosystem.

• Support and guide partners and developers building, testing, and optimizing integrations with Aircall, providing insights, assets, and troubleshooting support as needed.
  
  
• Work closely with internal teams to maintain and expand our Developer Portal, SDKs, public API resources.
  
  
• Own, maintain, and expand integration knowledge resources to ensure our internal teams and customers have complete, accurate information.
  
  
• Develop code and content that empowers developers to succeed with Aircall, fostering genuine engagement that drives our business.
  
  
• Determine how to scale our developer relations efforts.
  
  As we find success and identify the most effective and efficient ways to reach and support even more developers.
  
  
• Serve as the voice of developers within Aircall.
  
  Collect feedback, uncover pain points, and advocate for enhancements to our products, documentation, and overall developer experience.
  
  
• Actively participate in developer forums, social media groups and online communities through answering questions and generating relevant discussions related to our audience

• You have a solid understanding of integration development and APIs.
• You can quickly write code examples, demos, and sample integrations to help other developers understand and adopt our APIs.
• You’re great at building and maintaining strong relationships with external partners and developers, offering both technical guidance and strategic insight.
  
  
• You’re self-driven, organized, and thrive in fast-paced, constantly evolving environments.
  
  
• You’re curious about the business side of partnerships and want to understand what drives partner needs and goals.
  
  
• Self-starter attitude, empathetic, and motivated to serve developers and make the colleagues around you betterYou communicate exceptionally well and know how to engage both technical and non-technical audiences.
  
  
• You excel at writing clear, actionable documentation that makes complex technical details easy to understand.
  
  
• You’re fluent in English.
  
  

• You have previous experience as a Developer Advocate, Solutions Engineer, Implementation Consultant, or in a similar role.
  
  
• You have previous experience in creating publicly-available high quality, customer-facing technical content such as videos, written content, research publications
• You have experience managing projects and coordinating tasks, timelines, and stakeholders to deliver successful outcomes.
  
  
• You have experience in a partnerships' role.You’re familiar with CCaaS, UCaaS, or SaaS platforms.
  
  
• Knowledge of data analysis to track engagement and assess the impact of developer initiatives.
  
  

Aircall is constantly moving forward.

We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

️ Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.

We’re working to create a place filled with diverse people who can enrich and learn from one another.

We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Above all else, we understand and acknowledge that we have work to do and much to learn.

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Required Skill Profession

Other General